Support

For venue owners, staff and guests using Tap-to-It.

Support contact details aren't configured yet — set SUPPORT_EMAIL and/or SUPPORT_PHONE in the environment.

Service is down right now, mid-service

This is the one that can't wait for a ticket queue. TODO: a real on-call/escalation path (a monitored number, a status page) onceTap-to-It has paying venues depending on it — until then, the contact details above are the only channel, and there's no guaranteed response time.

A payment or refund looks wrong

Every payment and refund is tied to a real record in the dashboard (Bills → the bill in question shows every payment and any refund against it). Have the bill or table number ready when you get in touch.

Data, privacy, or account questions

See the Privacy Policy. Venue owners can export or request deletion of their account data from Settings in the dashboard.